How Well Does a Brand’s Sustainability Performance Align with Consumers’ Sustainability Perception?
Results of a new study confirm findings I reported to you last summer: There’s a disconnect between a brand’s actual sustainability performance and consumers’ perceptions of its sustainability performance.
The new research –conducted by Change, a Vancouver consultancy focusing on green brand innovation, Angus Reid Public Opinion and the nonprofit Climate Counts –is reported in MapChange 2010, a brand investigation of nearly 100 top North American companies, spanning 10 product and service sectors. (Note: Change is being acquired by Maddock Douglas, a Chicago innovation agency.)
Here’s an example of the kind of disconnect I’m talking about. In the report, commercial shippers UPS and DHL score about equally well in green performance, based on Climate Counts criteria. However, when it comes to consumer perception of the two brands, UPS is the clear winner, scoring almost five times higher than DHL. (more…)









